This policy covers peckheatingandair.com, the website of Peck Heating & Air Conditioning, Inc. ("Peck", "we", "us"), 570 Business Park Dr., Suite 100, Lincoln, CA 95648, CSLB License #566294. It explains what information the site collects, how we use it, and the choices you have. Our Terms and Conditions cover the rest of your use of the site.
Information you give us
When you fill out a form on this site, we receive what you enter:
- Booking form: your name, phone number, email address, service address, the type of visit, your preferred arrival window, a coupon code if you have one, and any notes about the problem.
- Contact form: your name, email address, phone number if you add it, and your message.
If you call or email us instead, we receive whatever you choose to tell us.
Information collected automatically
- Hosting and security. The site runs on Cloudflare, which processes your IP address and basic browser and device information to deliver pages and protect the site from attacks. Our forms use Cloudflare Turnstile, which checks signals from your browser to tell people apart from spam bots.
- Google Analytics. We use Google Analytics to see how people find and use the site. It sets cookies and records things like the pages you view, the site or search that brought you here, your device type, your approximate location (city level), and whether a booking or contact form was sent. It does not receive what you type into our forms.
How we use your information
- To respond to your request, schedule and perform service, and send you a confirmation of your booking.
- To contact you by phone, text message or email about your service, including arrival times, follow-ups and maintenance reminders.
- To keep records of the work we do, for warranty, billing, tax and legal purposes.
- To understand how the site is used so we can improve it.
- To protect the site and our customers from spam, fraud and abuse.
If you'd like us to stop contacting you about anything other than an open service request, just tell us.
Who receives your information
We share information with companies that help us run the website and the business, and only as they need it:
- Cloudflare hosts the website and provides spam protection on our forms.
- Resend delivers the emails our forms send to our office and to you.
- Google provides our office email (Google Workspace) and Google Analytics.
- Housecall Pro is the system we use to schedule and manage jobs. Our Reviews page also shows a review widget that loads from Housecall Pro's servers.
We may also disclose information when the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of our business.
We do not sell your personal information, and we do not share it with other companies for their own marketing or for targeted advertising. California residents may ask us about this under California Civil Code Section 1798.83, using the contact details below.
Financing and other websites
If you apply for financing, you apply directly with the lender (such as GoodLeap or Synchrony), and the lender's own privacy policy covers what you give them. Links from this site to other websites, including lenders, Google and YouTube, are covered by those sites' policies, not this one.
Cookies and Do Not Track
Google Analytics is the only service on this site that sets cookies to measure visits. You can block or delete cookies in your browser settings, or install Google's Analytics opt-out add-on, and the site works the same either way. Some browsers send a "Do Not Track" signal. There is no common standard for responding to it, and this site does not currently change its behavior when it receives one.
How long we keep information
Form submissions are kept in our office email and customer records for as long as we need them to serve you and to meet warranty, tax and legal record-keeping requirements. Google Analytics data is kept for up to 14 months.
How we protect it
The site uses encrypted connections (HTTPS), form data goes only to the services listed above, and access to our office systems is limited to our staff. No website or email system can be made completely secure, so please don't send payment card numbers or other sensitive financial details through our forms.
Your choices
You can ask us to:
- tell you what personal information we have about you,
- correct information that is wrong,
- delete your information, except what we have to keep as records of work performed, or
- stop contacting you about anything other than an open service request.
Email customerservice@peckheatingandair.com or call (916) 409-0768. We may need to confirm who you are before acting on a request, and we aim to reply within a reasonable time.
Children
This site is meant for adults arranging service for a home or business. It is not directed to children under 13, and we do not knowingly collect information from them. If you think a child has sent us information, contact us and we will delete it.
Changes to this policy
When we change this policy, we will post the new version on this page and update the effective date below. If a change affects how we use information we already have, we will say so at the top of this page.
Contact us
Questions about this policy or your information? Email customerservice@peckheatingandair.com, call (916) 409-0768, or write to Peck Heating & Air Conditioning, Inc., 570 Business Park Dr., Suite 100, Lincoln, CA 95648.
Effective November 14, 2026